NearShore's Platform
Customer Experience Matters Most in Today’s Competitive marketplace
With today’s highly competitive environment a customer’s experience has become the foundation of a successful business. That foundation interacts and provides services for every aspect of your business – sales, support, and operations. Therefore, the need to deliver your very best in customer satisfaction starts when your customer picks up the phone or begins messaging your customer service department.
NearShore considers the possibility of creating inbound and outbound communication strategies that always places your customers with the right person for the right reasons.
NearShore's Communication Platform
NearShore’s communications platform is a scalable, intelligent and highly flexible business platform. Offering multi-channel Contact Center solutions, multi-media customer relationship campaigns, and many more tailor-made solutions to enhance your business.
With real-time and historical data insights at your fingertips, you can transform your NearShore contact center into a customer experience center of excellence.
Enhance the Customer’s Experience
Serve your customers a seamlessly integrated solution that fully leverages and complements your CRM, Lead Management Tools, and applications.
Enable your customers to reach agents via phone, chat, email, mobile apps or social media and maintain a documented view of all your customer interactions.
NearShore’s Communication platforms provide the know, the how and the why the customer is calling and how to enhance the customer experience and provide the best outcome on every call.
Our Benefits
The NearShore Advantage
Fast Deployments
Our customers consistently provide us the feedback that the speed and ease of our deployments make us stand out from the competition. Your contact center and answering services can be up and running in minutes and days, not months, and you can easily scale as needed.