NearShore’s Customer Care and Services
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NearShore’s Customer Care and Service
Customer care and service are the backbone of any successful organization and holds the power to drive customer acquisition and retention, ultimately leading to improved profitability. Meeting these expectations requires investment in the right systems, tools, proven processes and resources. NearShore’s experience in Contact Center technologies and support play a vital role in our customers success.
Outsourcing, specifically Customer Care and Service, is a cost-effective and efficient way to ensure your customer service needs are met. As a leading provider in call center services, NearShore offers a pool of talented and well-trained call center agents who can deliver top-notch customer care and service. With the rise of digital technologies, many customers today prefer to communicate in their preferred method – voice, SMS, email, chat and social media. NearShore’s CX communication platform and well-trained agents are able to communicate with any customer preferred method. Making NearShore an attractive solution for organizations looking to meet customer service and experience expectations while effectively managing costs.
NearShore’s Solutions:
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Customer service: NearShore agents can handle customer inquiries and complaints, helping to resolve issues and improve customer satisfaction.
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Sales support: NearShore agents can assist with sales inquiries, provide information on products and services and help customers make informed purchasing decisions.
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Technical support: Our skillful and trained agents can provide customer technical support, troubleshoot issues, and solve problems.
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Lead generation: Our Lead Generations services help businesses generate leads by engaging with potential customers from website inquiries, to live agents providing information about products and services.
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Account management: NearShore agents can handle account management tasks, such as updating account information and addressing billing issues.
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Appointment scheduling: We can handle appointment scheduling, helping customers schedule appointments and providing reminders.
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Follow-up support: We are able to provide proficient follow-up support to customers, answering additional questions and assisting with ongoing issues.
Our Benefits
The NearShore Advantage
Fast Deployments
Our customers consistently provide us the feedback that the speed and ease of our deployments make us stand out from the competition. Your contact center and answering services can be up and running in minutes and days, not months, and you can easily scale as needed.