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Custom Scripting Services

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NearShore offers the best in Contact Center Scripting. Our scripting module will create scripts to best serve your callers.

NearShore’s custom scripting module allows you to create simple scripts like – announcing your company name or as detailed in managing order fulfillment. The most important thing is that NearShore’s customer care team will help in drafting a call flow for a seamless call experience, by guiding the agent with appropriate questions based on caller responses. 

Our easy-to-use call scripting solution, assists agents with all different levels of experience to be able to improve customer satisfaction. Increase your sales revenue and lower agent training costs.

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Our Benefits

The NearShore Advantage

Fast Deployments

Our customers consistently provide us the feedback that the speed and ease of our deployments make us stand out from the competition. Your contact center and answering services can be up and running in minutes and days, not months, and you can easily scale as needed.

Ease of Use

NearShore’s Business Platforms were created with the business user in mind. They are easy to use, make changes, and intuitive enough that little or no technology training is required for your supervisors or compliance personnel.

Highly Talented and Professionally Trained

NearShore’s live agent answering service staff are continually trained on best-in-class call strategies, your processes and procedures and a goal of meeting your expectations. We never outsource, all of our agents are employees of NearShore Services.

No Contracts - Self-paced and Managed Growth

Our month-to-month subscription model allows you to pay only for the agents you need, when you need them, and on a monthly basis.

Secure, Reliable and Scalable

Nearshore successfully manages millions of customer interactions every month. These successful interactions are supported by our experienced agents, secure, reliable and highly flexible Communication Platform. Mitigating service disruption and providing maximum up-time.

Integrate Your Software

If you’re using a CRM system, calendar, or any other business software, we can seamlessly integrate it with our system to extend our services and help you get more done in the tools you already use.

Why NearShore?

We believe by offering proven business processes, data driven outcomes and talented agents as part of our services. Our business customers will realize the competitive advantage NearShore brings. To learn more about NearShore our Services, please click here to schedule a call and learn more.
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