Contact Center Solutions

NearShore’s Virtual Receptionists

Our Virtual Receptionists ensure every call is answered quickly and handled correctly

Bilingual Virtual Receptionists • Flexible Call Scripting • All-inclusive Pricing

NearShore understands how important every call is to your business and we are committed to delivering an outstanding level of service every time we answer on your behalf. Our team of virtual receptionists are skillful and technology trained. As they are consistently being monitored, coached and trained to ensure we’re delivering the best possible outcome on every customer call.

NearShore’s receptionists do it all – call screening, call transfers, message taking, - whatever is needed to assist in your business success.

Whether you need a virtual version of front office receptionist services with general call answering, screening and transfers and message taking, or help with specific things like lead collection, sales calls, scheduling, event registrations or payment processing, our virtual receptionists are designed to work as a seamless extension of your team, so you’ll get the support you need to be more productive and grow your business.

Just know you will have complete control from “hello” to “goodbye” with NearShore’s flexible and robust communication platform

With decades of experience working with businesses of all types and sizes, we’re happy to suggest specific openings, closings and caller options that will help you get the most from your calls, but ultimately you have total flexibility in how your calls are handled.

Our Benefits

The NearShore Advantage

Fast Deployments

Our customers consistently provide us the feedback that the speed and ease of our deployments make us stand out from the competition. Your contact center and answering services can be up and running in minutes and days, not months, and you can easily scale as needed.

Ease of Use

NearShore’s Business Platforms were created with the business user in mind. They are easy to use, make changes, and intuitive enough that little or no technology training is required for your supervisors or compliance personnel.

Highly Talented and Professionally Trained

NearShore’s live agent answering service staff are continually trained on best-in-class call strategies, your processes and procedures and a goal of meeting your expectations. We never outsource, all of our agents are employees of NearShore Services.

No Contracts - Self-paced and Managed Growth

Our month-to-month subscription model allows you to pay only for the agents you need, when you need them, and on a monthly basis.

Secure, Reliable and Scalable

Nearshore successfully manages millions of customer interactions every month. These successful interactions are supported by our experienced agents, secure, reliable and highly flexible Communication Platform. Mitigating service disruption and providing maximum up-time.

Integrate Your Software

If you’re using a CRM system, calendar, or any other business software, we can seamlessly integrate it with our system to extend our services and help you get more done in the tools you already use.

Why NearShore?

We believe by offering proven business processes, data driven outcomes and talented agents as part of our services. Our business customers will realize the competitive advantage NearShore brings. To learn more about NearShore our Services, please click here to schedule a call and learn more.